If you have received a notification or email indicating that your node is offline, please do the following troubleshooting to bring it back online:
1. Check your identity: https://documentation.storj.io/dependencies/identity#confirm-the-identity
2. Check your port forwarding rule on your router, it should forward TCP+UDP ports 28967 to your PC with storagenode. Make sure that the IP in the port forwarding rule is the same as the IP of your PC.
3. Check that your external address on https://www.yougetsignal.com/tools/open-ports/ matches the WAN IP on your router, otherwise your port forwarding rule will not work.
4. a) If you are running a node with Docker, please also make sure that your ADDRESS option in the
docker run command includes the port, for example:
b) In case of Windows GUI node, it's
contact.external-address: (or deprecated
kademlia.external-address:) parameter in the
Node\config.yaml" config file. To edit the configuration file please use the Notepad++, do not use the usual Notepad.
5. If your public IP is not static, then you should register your own DDNS domain, for example on NoIP, and then use this domain as your external address. You also need to configure the updating of this domain with the current public IP on your router (it's usually configured in the DDNS section of your router settings) or with a special application from the DDNS provider. If you use NoIP, this application is called DUC. Make sure to use only one of those methods - either directly in the router configuration, or with the DUC application (or equivalent application if you use a different DDNS service than NoIP).
6. If you have a firewall, make an inbound rule to allow any traffic from any source and TCP+UDP 28967 ports and your PC/NAS as a destination. If you have any outbound restricted rule, then make an outbound rule for any traffic from any port of your PC as a source and any host with any port as a destination.